Emergency Animal Hospital at 4434 Frontier Trail, Austin, Texas.

I just left this 24 hour clinic and it was lacking in customer service. The only person who seemed sincere at all was the the thin hispanic nurse. My dog got a fish hook caught in his leg while swimming at the Colorado river which is why I took him here. So after the charge of $174.00 dollars to remove this hook from his leg he went poo on the waiting area floor. I informed the lady working the front counter what happened and she seemed put out by it and never offered to clean it up so I asked if I could use her trash can in the waiting area to put the dog poo into and she said yes. about 5 minutes go by and I hear her complain about the smell so the lady getting back from her brake goes into the back and comes out with a broom then mop. While she is mopping he pees on the floor and I simply state that there is a new puddle by the front entrance and the lady mopping gives me a dirty look like she heard me and is put out by this. My poor dog is drugged out and it took 30 minutes after the removal of the hook to get my final bill and all the while I felt uncomfortable in the waiting area. I will never visit this place again and warn those who do to make sure they take there own cleaning materials in case the medication they give your pet causes them to dirty there waiting area. By the way my friend who works at a vet in cedar park said they never allow clients to clean up there dogs accidents and make them feel uncomfortable about it afterwards. There are plenty of other places in Austin opened 24 hours that will treat you and your pet with respect.