Main Auto Glass at 10609 Metric Boulevard #106, Austin, Texas.

On May 2nd 2016 Main Auto Glass installed a windshield on my 2013 Ford C-Max. The window then cracked May 6th, from top to bottom. The tape had not even been taken off the glass. I called to inform this, and was told they would look into it. I kept getting told they would come out, or that they would call back, I had to call 5 times that day. They said they would be out before 3pm. I was finally told at about 4pm after calling yet again that they would be out Monday before noon to replace. They never came Monday, so I called about 1pm. I was told they would be out to replace that afternoon, I had to call again at 3pm. I started to get all kinds of questions about did something hit it or anything, which it did not. The crack had to grown to cover the whole windshield by that time. I was told they would be out before noon Tuesday. Again, I never received a call and they did not show up. At about 130 they called and said they would be out. When they finally arrived, it was one guy without the glass. He immediately said something hit the glass and they would not replace. He also yelled at me that I could file a BBB claim, he didn't care. It rained that night and water came in the car due to the massive crack that had formed. When I had it replaced Wednesday they said that kind of crack should not have formed even if a rock did not hit it. The glass was "bad stuff", and when he went to replace found a ton of scratches from when Main Auto Glass replaced the original windshield. There are scratches all along the top of the car now, which apparently they tried to cover with the tape they said not to remove for 3 days.